Terms of Use.

01Who we are and acceptance

Migram is developed by QUALYMAX SOFTWARE LTDA (“Qualymax”), a Brazilian company registered under CNPJ no. 58.014.476/0001-61, headquartered in São Paulo, Brazil.

By purchasing a subscription, you confirm that you have read and accept these terms. If you purchase on behalf of a company, you confirm that you are authorized to accept them for it. Using only the free plugin is also governed by the free software license described below.

02What Migram is

• Migram (free): a WordPress plugin that creates, restores and migrates site backups. It is free software, distributed under the GPLv2 or later license, and works with no account and no subscription.
• Migram PRO: a yearly subscription, per domain, that unlocks features relying on Qualymax’s servers, such as sending automatic backups to the customer’s own Google Drive.
• PRO Cloud: plans that include Migram PRO and storage space in Migram Cloud, the backup cloud operated by Qualymax (section 06).

The features and prices of each plan are described at migram.app/en/pro-plan.

03Per-domain license

• Each subscription generates a license key (MGRM-XXXX-XXXX-XXXX-XXXX), sent by e-mail, valid for one domain at a time. The address with and without “www.” counts as the same domain; each subdomain (for example, shop.yoursite.com) counts as a different domain.
• You can unlink the key from a domain and activate it on another one, right from the plugin (Migram → License).
• Test, staging or development sites use a license like any other domain.
• The key is personal: do not share or resell it. Keys used abusively may be blocked.

04Plans, payment and renewal

• Payment is made by credit card and processed by Stripe. Customers in Brazil pay in Brazilian reais; customers in other countries pay in US dollars.
• The subscription is yearly and renews automatically on the same date, at the plan’s current price, until it is canceled.
• For customers in Brazil, we issue a service invoice (nota fiscal) with the registration details. Other customers receive the Stripe receipt.
• You can change plans (for example, from PRO to PRO Cloud) in Manage subscription. The difference is prorated over the remaining time.
• If a renewal payment fails, Stripe retries for a few days, and you can update your card in Manage subscription. Without payment, the subscription ends.
• Price changes apply from the following renewal and will be announced by e-mail at least 30 days in advance.

05Cancellation and refunds

• 7-day withdrawal: you can withdraw from the purchase within 7 days of payment and get a full refund (for consumers in Brazil, as provided in article 49 of the Consumer Defense Code). Just write to [email protected]. Once refunded, the license is deactivated immediately.
• Cancel anytime: in Manage subscription. PRO stays active until the end of the period already paid and is not renewed. Outside the withdrawal period, there is no prorated refund for the remaining time.
• When the subscription ends, the plugin keeps working in free mode. Backups in Google Drive stay in your Google account. Backups in Migram Cloud follow the rules in section 06.

07Processing of data inside backups (LGPD)

A backup contains the site’s entire database, which may include personal data of third parties (store customers, form submissions, site users). For that data, this data processing agreement applies:

• Roles: you, the site owner, are the controller. Qualymax is a processor only while it stores the backups in Migram Cloud.
• Purpose: Qualymax processes this data only to store, list, deliver and delete the backups, according to the actions you take in the plugin. The data is not used for any other purpose: no analytics, advertising, sale or artificial intelligence training.
• Sub-processors: Cloudflare (storage and infrastructure) and Supabase (database holding license and backup information, such as file name, size and date, without the content). We will notify you by e-mail before adding new sub-processors with access to the backups.
• Confidentiality and security: access is restricted to the minimum needed to operate the service, with the measures in section 06.
• Incidents: if a security incident affects your backups, we will notify you by e-mail without undue delay, with the information available, so you can meet your obligations towards the authorities and the data subjects.
• Data subject rights: you can delete the backups at any time from the plugin. We will also help, as far as possible, with data subject requests addressed to you.
• End of processing: backups are deleted when you delete them or at the end of the period in section 06.
• Your obligations: you are responsible for having a legal basis to process your site’s data and for informing the data subjects, for example in the site’s privacy policy. The plugin suggests a text in Settings → Privacy.

The data of your own registration and subscription is processed by Qualymax as controller, under the Privacy Policy.

08Acceptable use and responsibilities

You agree not to use Migram, Migram PRO or Migram Cloud to:

• store illegal content or content that infringes third-party rights;
• back up sites you are not authorized to copy;
• store files that are not backups created by Migram;
• try to bypass the license or quota checks, or overload or attack Qualymax’s services.

Breaches may lead to suspension of the license, with prior notice whenever possible.

09Availability and liability

• We work to keep the services always online, but there may be interruptions for maintenance or due to third-party failures (your site’s host, Google, Cloudflare, Stripe).
• The result of a backup or restore also depends on your site’s server (disk space, permissions and host limits). Check the plugin’s warnings and history.
• To the maximum extent permitted by law, Qualymax’s total liability related to a subscription is limited to the amount paid for it in the 12 months before the event. This limitation does not apply where the law does not allow it, including the rights granted to consumers by applicable consumer protection law.
• Support by e-mail at [email protected], on business days (Brazil time).

10Partner referrals

If you arrived through a referral link (?ref=PARTNER), the partner’s discount, if any, applies to the first year only. Renewals follow the plan’s regular price. The referral is valid for 30 days from the click and does not change any of your other rights.

11Changes to these terms

We may update these terms to reflect changes in the services or in the law. Relevant changes will be announced by e-mail at least 30 days in advance. If you do not agree, you can cancel before they take effect. The date of the last update is at the top of this page.

12Governing law and jurisdiction

These terms are governed by the laws of Brazil. If you are a consumer, the courts of your place of residence have jurisdiction where the law so provides. In all other cases, the courts of São Paulo, Brazil, are chosen.

13Contact

Questions about these terms, refund requests or data processing:

[email protected] ↗